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In Machine Learning, Failure Is A Good Thing

In the accelerating pace of business, companies are striving to be data-driven. To be a data-driven enterprise means to relentlessly measure, monitor, predict, and act on the pulse of the business in a continuous and automated manner. To do so, an enterprise needs to communicate the value of data across the entire organization, act as catalyst to persuade cultural change to ...

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Open Banking: How To Avoid A Shipwreck

In less than six months, open banking sets sail. We do not want open banking to be like Twelfth Night: a shipwreck. As Shakespeare’s extraordinary play unfolds, it slips into a environment similar to today’s. The production may be magical, but there is also the presence of a wise fool (Feste) and a whistling regulator (Malvolio). Here are three rules ...

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Three Ways Medical Device Brands Can Beat Unauthorized Sellers

When it comes to medical devices, an unauthorized seller can have a big impact on a patient’s health and a brand’s credibility. Jim learned this the hard way, when his aging mother fell and fractured her hip. He felt guilty because he had bought her a portable oxygen concentrator on Amazon a few weeks prior. With his purchase, he aimed ...

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Digitalist Flash Briefing: The AI Tidal Wave Is Coming To The Office

Today, we’re taking a look at how humans are beginning to collaborate with artificial intelligence in the workplace. http://blog-sap.com/innovation/files/2017/08/An-AI-Shares-My-Office-Part-1-–-the-Tidal-Wave-is-Coming.mp3 Tune in Monday through Friday for more Digitalist Flash Briefings on disruptive technologies and trends on your favorite device or app. Amazon Echo or Dot: Enable the “Digitalist” flash briefing skill, and ask Alexa to “play my flash briefings” on every ...

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Survey Says: CFOs + Technology = Dramatically Improved Performance

There are so many ways CFOs can look at improving performance – so much so that it can become a daunting challenge encumbered by missteps and misstarts, or worse, inaction. But by narrowing the focus to three areas, enabled by the speed, accuracy, and power of technology, improvements in performance usually happen quickly and pervasively: Continuous accounting Dynamic planning and ...

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Simpler IT Begins With Hybrid Data Models

We hear a lot about simplicity in IT today. It’s a goal that is galvanizing every organization – large, small, commercial, and not-for-profit. Simpler data models, especially in core enterprise resource planning (ERP), should be the beginning of this quest. Simpler data models in ERP not only help IT departments achieve streamlined IT landscapes; they transform the entire enterprise by ...

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Is GDPR The New SOX?

For those who, like me, have long been involved in governance, risk, and compliance (GRC) – like since the early 2000s – doesn’t this whole GDPR (General Data Protection Regulation) “drama” feel like déjà vu? We’re seeing a new strict regulation imposed on all types and sizes of companies, with tough deadlines and hefty fine risks. And as a result, ...

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Digitalist Flash Briefing: Teaching Machines Right from Wrong

Today, we’re talking about the benefits of applying artificial intelligence (AI) to complex decisions, and the human responsibility to keep AI implementation on the ethical straight and narrow. http://blog-sap.com/innovation/files/2017/08/Teaching-Machines-Right-from-Wrong.mp3 Tune in Monday through Friday for more Digitalist Flash Briefings on disruptive technologies and trends on your favorite device or app. Amazon Echo or Dot: Enable the “Digitalist” flash briefing skill, ...

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The Heart Of Evolution: 20 Years Of Customer Experience

I’ve been in a pretty reflective mood of late. I don’t know if that’s just an age thing or not, but I’ve been reflecting on my career path, in particular the journey, the choices, and the constants. When I trace it back, I can see one very clear constant: customer experience. It’s always been at the heart of the work ...

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Does Artificial Intelligence Have A Dirty Little Secret?

After reading a recent pair of articles covering the topic of artificial intelligence (AI), I am confused. On one hand, there’s recent PwC findings suggesting AI could drive $15.7 trillion in productivity gains by 2030. On the other, a recent piece from the New York Times makes a compelling case that, despite all the hype, AI’s dirty little secret is that ...

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